FAQ's



Buyer

Where's my order ?

Please check the status of the order at Home->Side menu->Orders->Tap on your order of choice. For more detailed information , Contact Seller

Shipping charges

Delivery by Seller - The shipping speeds and charges for these items vary depending on the seller.
Delivery by Kiko - Kiko doesn't charge you any shipping/delivery fee

Returns & Refunds Policies

Please contact the seller in case of any return or refund queries. Kiko is not responsible for product returns or refunds. In case you are not able to contact the seller, Kiko will help you connect with the seller

Customer services

Connect at support@kiko.media

How to earn and redeem rewards

Perform listed activities to earn coins:

  1. Login/Signup: Get a one time sign up/login bonus of 3000 coins when you register on Kiko.
  2. Video view: For every video viewed, get 1 coin. Daily limit for coins earned by viewing videos is 50 coins.
  3. Like video: For every video you like, get 1 coin. Daily limit for coins earned by liking videos is 50 coins.
  4. Video share: For every video shared, get 1 coin. Daily limit for coins earned by sharing videos is 25 coins.
  5. Live stream video: For every minute of any live stream watched, get 1 coin. There is no upper limit for coins earned by watching live streams.
  6. Event share: For every event shared, earn 1 coin. Daily limit for coins earned by sharing events is 25 coins.
  7. Follow: For every profile you follow, earn 1 coin. Daily limit for coins earned by following other users is 25 coins.
  8. Coins Earned: For every product purchased from the rewards store, get bonus coins.

You can redeem the coins you earn on Kiko in the Rewards Store in the following ways:

  1. Purchase products: Get products of your choice from the rewards store by paying the coins you earned via the aforementioned activities. The entire cost of the product can be paid in coins.
  2. Unlock coupons: Unlock discount coupons from your favorite brands or sellers using the coins you earned via the aforementioned activities.

Where are my uploaded videos ?

Your uploaded videos are under approval, we'll notify you once it is approved. you can check it in My videos in side menu.

What do I need to register as a seller on Kiko Live ?

In the side menu, at the bottom, click on Apply as a Seller to fill the form. Once submitted, we'll review your form and get back to you with its status Approved/Rejected

What do i need to register as a Kiko buddy on Kiko Live ?

In the side menu, at the bottom, click on Apply as a Kiko Buddy to fill the form. Once submitted, we'll review your form and get back to you with its status Approved/Rejected


KIKO BUDDY

Where's my order ?

Please check the status of the order at Home->Side menu->Orders->Tap on your order of choice. For more detailed information , Contact Seller

Shipping charges

Delivery by Seller - The shipping speeds and charges for these items vary depending on the seller.
Delivery by Kiko - Kiko doesn't charge you any shipping/delivery fee

Returns & Refunds Policies

Please contact the seller in case of any return or refund queries. Kiko is not responsible for product returns or refunds. In case you are not able to contact the seller, Kiko will help you connect with the seller

Customer services

Connect at support@kiko.media

How to earn and redeem rewards

Perform listed activities to earn coins:

  1. Login/Signup: Get a one time sign up/login bonus of 3000 coins when you register on Kiko.
  2. Video view: For every video viewed, get 1 coin. Daily limit for coins earned by viewing videos is 50 coins.
  3. Like video: For every video you like, get 1 coin. Daily limit for coins earned by liking videos is 50 coins.
  4. Video share: For every video shared, get 1 coin. Daily limit for coins earned by sharing videos is 25 coins.
  5. Live stream video: For every minute of any live stream watched, get 1 coin. There is no upper limit for coins earned by watching live streams.
  6. Event share: For every event shared, earn 1 coin. Daily limit for coins earned by sharing events is 25 coins.
  7. Follow: For every profile you follow, earn 1 coin. Daily limit for coins earned by following other users is 25 coins.
  8. Coins Earned: For every product purchased from the rewards store, get bonus coins.

You can redeem the coins you earn on Kiko in the Rewards Store in the following ways:

  1. Purchase products: Get products of your choice from the rewards store by paying the coins you earned via the aforementioned activities. The entire cost of the product can be paid in coins.
  2. Unlock coupons: Unlock discount coupons from your favorite brands or sellers using the coins you earned via the aforementioned activities.

Where are my uploaded videos ?

Your uploaded videos are under approval, we'll notify you once it is approved. you can check it in My videos in side menu.

Grow your audience - agenda ?

Analytics is a great resource to get insight on your top trending videos and audience engagement

  1. View your follower list, likes and video comments
  2. Engage with your audience by reading, reacting, and replying to comments

Report any problem

Connect with us at support@kiko.media

How to create a live event ?

Home->Side menu->Events->Add Events (+)

Share a live event

Home->Live (bottom navigation bar)->Upcoming events ->click on particular event you want to share->Share


SELLER

Where's my order ?

Please check the status of the order at Home->Side menu->Orders->Tap on your order of choice. For more detailed information , Contact Seller

Shipping charges

Delivery by Seller - The shipping speeds and charges for these items vary depending on the seller.
Delivery by Kiko - Kiko doesn't charge you any shipping/delivery fee

Returns & Refunds Policies

Please contact the seller in case of any return or refund queries. Kiko is not responsible for product returns or refunds. In case you are not able to contact the seller, Kiko will help you connect with the seller

Customer services

Connect at support@kiko.media

How to earn and redeem rewards

Perform listed activities to earn coins:

  1. Login/Signup: Get a one time sign up/login bonus of 3000 coins when you register on Kiko.
  2. Video view: For every video viewed, get 1 coin. Daily limit for coins earned by viewing videos is 50 coins.
  3. Like video: For every video you like, get 1 coin. Daily limit for coins earned by liking videos is 50 coins.
  4. Video share: For every video shared, get 1 coin. Daily limit for coins earned by sharing videos is 25 coins.
  5. Live stream video: For every minute of any live stream watched, get 1 coin. There is no upper limit for coins earned by watching live streams.
  6. Event share: For every event shared, earn 1 coin. Daily limit for coins earned by sharing events is 25 coins.
  7. Follow: For every profile you follow, earn 1 coin. Daily limit for coins earned by following other users is 25 coins.
  8. Coins Earned: For every product purchased from the rewards store, get bonus coins.

You can redeem the coins you earn on Kiko in the Rewards Store in the following ways:

  1. Purchase products: Get products of your choice from the rewards store by paying the coins you earned via the aforementioned activities. The entire cost of the product can be paid in coins.
  2. Unlock coupons: Unlock discount coupons from your favorite brands or sellers using the coins you earned via the aforementioned activities.

Where are my uploaded videos ?

Your uploaded videos are under approval, we'll notify you once it is approved. you can check it in My videos in side menu.

What do I need to register as a seller on Kiko Live ?

In the side menu, at the bottom, click on Apply as a Seller to fill the form. Once submitted, we'll review your form and get back to you with its status Approved/Rejected

What do i need to register as a Kiko buddy on Kiko Live ?

In the side menu, at the bottom, click on Apply as a Kiko Buddy to fill the form. Once submitted, we'll review your form and get back to you with its status Approved/Rejected

If I register my store on Kiko, will the customer know that he or she is purchasing from me on Kiko Live ?

Yes, buyers will directly contact you through KIKO

What are the charges to sell on Kiko Live?

There are no charges to sell on KIKO Live. You will be informed regarding charges of additional services in the future

How and when do I get paid?

How? You'l get your money in the bank account added to your profile When? Remittance will be done at the end of the day everyday. For further queries, contact support

Can I cancel my account?

Yes, you can suspend your account anytime you want

I don’t have a website, can I still sell on Kiko Live?

Yes, you dont need to have a website to sell on KIKO LIVE

Can i sell outside my city ?

We're not delivering inter cities right now, but if you can deliver outside the city, then please contact us to help you find customers outside the city